.: Customer Service Top Related Articles
1). Internet Marketing: Give Me Something New
Give me freshness, variety, and a taste of greatness. I am totally frustrated by the lack of vitality found in the majority of websites.
Article tags: marketing, internet, sales, customer service, website and sales letter quality
2). The Top Ten Client Feedback Questions
As program chairperson of my SCORE * chapter I am always looking for new presenters to address the group. I frequently ask my fellow business counselors to give me some ideas for topics of interest to them.
In August one member approached me with an idea. He suggested inviting some of the clients that the counselors had worked with this year to one of our meetings to give us some feedback on our counseling techniques -both the highs and the lows.
Article tags: alvah parker, attorneys, practice advisor, coaching, score, customer service, feedback, parker's points, road to success, leadership, assertive, business advisor, creative ideas, counselor, service, client, career
3). Internet Marketing: Give Me Good Content
Have you ever considered how much boring, poorly written, superficial, and totally uninteresting stuff there is in those billions of web pages floating in the ether?
Article tags: marketing, internet, sales, customer service, website and sales letter quality
4). Email Punctuation Matters
It’s important to convey a professional impression when you send email messages. This includes using proper punctuation. With email, there’s a temptation to just dash off a message without regard to any of the rules of proper language.
But, remember – you may have never met the person you’re emailing. In that case, the recipient of your message is forming judgments about you based solely on your email.
Article tags: email, commmunication, business, marketing, customer service
5). Email Grammar Guide
Just because email messages are sent quickly doesn’t mean they can be composed in a hurry. Sorry! You were hoping I’d say little pesky things like grammar aren’t important. But, they are.
Here are a few grammar pointers to get you started on the right track for sending proper email messages. This isn’t an exhaustive list. Entire text books are devoted to grammar.
Article tags: email, commmunication, business, marketing, customer service
6). Email Miscommunication is Too Easy!
We misinterpret, filter, or change 70% to 90% of what we hear. Communicating messages clearly, and in a format that the receiver will understand, is difficult. It’s easy to miscommunicate. By watching which words you choose, your message will be more clearly communicated.
Cause
Why does all this confusion occur? One of the many reasons is that people suffer from information overload.
Article tags: email, commmunication, business, marketing, customer service
7). Reducing Customer Resistance to Your Product or Service
Resistance has to do with putting up blocks that prevent us from doing, being, or accomplishing what we want for our business. There are many reasons for feeling resistance including fear of new things or change, fear of failure or success or even fear of not being perfect.
When we resist things, sometimes we miss out on opportunities - opportunities to work with new people, attract new customers, or even pursue a new product or service idea which could catapult us to new levels of success.
Article tags: marketing, business, customer service, customers, resistance, expectations, benefits, customer needs, relationship skills
8). Customer Service Strategies on eBay
Copyright © Michael Hehn, Online-Profit-4-You
Customer service is important on eBay. Buyers rate their satisfaction with sellers, and your rating can make a difference on whether potential customers are willing to buy from you.
Customer service strategies on eBay start by providing an accurate product description. Displaying clear pictures and describing any imperfection shows the buyer what to expect.
Article tags: start home business, e-commerce, ebay, customer service
9). Why Do Your Customers Complain and What Can You Do About It?
As the Internet becomes an increasing part of our lives there are a growing number of web sites which are run for dissatisfied customers to publicly air their complaints about bad service. See your name posted on these sites or get contacted by them and you know you have a problem!
How can you prevent your business from becoming ‘feature of the week’? Of all the skills small business owners need these days, the one least practiced is the ability to step back and look at your business from the customer’s perspective.
Article tags: customer service, customer complaints, complaining customers
10). The Moment of Truth
Every customer contact is a Moment of Truth that creates a Moment of Misery, a Moment of Mediocrity, or a Moment of WOW. In the Moment of Truth you can create customers for LIFE or you can initiate a slow and painful demise of your company one customer at a time.
A Moment of Mediocrity is what most often occurs in business to customer interactions and this is where the customer's expectations were met - and those may even be low expectations.
Article tags: customer service
11). Seven Behaviors That Cause Problems With Angry Customers
Here are 7 common mistakes well-intentioned professionals make when it comes to dealing with unhappy customers. Learn exactly what not to do so that you're well positioned to completely regain the goodwill of unhappy customers after any service mishap.
1. Telling the customer he or she is wrong. You will be smart to NEVER tell a customer they are wrong or mistaken.
Article tags: customer service, difficult customers
12). Customer Loyalty – The Key to Business Success
Talk to many business people about how they approach customer service and the majority of them will say that they are aiming to have ‘satisfied’ customers. No! What we all should be seeking is to have loyal customers.
Research has shown that 65% of customers say they are loyal. You may be happy with this but you shouldn’t! Satisfied customers are in a state of nothing – they are neither issatisfied or happy; they are in between.
Article tags: customer loyalty, keys to business success, customer service
13). Top 7 Ways to Build Rapport with a Caller
1. Use the caller’s name.
Using the caller’s name shows you are genuinely interested in your customers and makes future dialogue or problem solving much easier because using names helps you create rapport.
2. Give the caller your name.
Giving the caller your name demonstrates accountability and communicates a sincere desire to help. It also gives customers a reference should they need to call your company back.
Article tags: customer service, telephone tips
14). Tips to Avoid Business Failure
There are many reasons why businesses fail. Most can be overcome if you just take the time and fine-tune your business. See how your business might be able to improve.
Article tags: business management, small business, customer service, strategic planning, working capital
15). For Web design and Development Businesses Exceptional Customer Service is the Name of the Game
With the Internet creating many new businesses especially hosting sites and web developers, poor customer service complaints are increasing just as quickly. By identifying five consistent areas that need improvement, may help you catapult you to the top while quickly doubling your business.
Article tags: web hosting, web design and development, web development, customer service, small business, communication