.: How-To Design a VOIP Training Course
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VOIP Training and Education is gaining popularity as this vital technology is becoming an imperative to maintaining a competitive edge.
Designing any training course, the first aspect you have to consider is the answer that the training course will have to furnish to the demand of learning formulated by the buyer.
A non superficial knowledge of the training needs it allows to predispose a suitable and effective answer in terms of contents and, often, also of methods.
Besides it also allows to choose the teachers and trainers able to transfer knowledge to participants and also to manage processes.
From Were to Begin ? As for any other training intervention a plan of action is needed, what follows could be useful in our case:
1- Define Training Goals and Objectives:
Naturally the objectives of a training course on VOIP can be different according to the dimension of your firm and to your line of business.
For example if your firm is a small or medium enterprise that utilizes VOIP services as end user, the objectives of a training course on VOIP could be these:
-To make aware project managers and responsible of function persons of the necessity to adjust the organization to the technology Voice Over IP;
-To homogenize VOIP knowledge and skills among the business responsible launchings;
-To Identify the application problem list;
-To stimulate the dialogue among the persons responsible of function.
If your firm is a firm that supplies products, services and VOIP consultations, then the objectives could be:
To understand the market context and the perspectives of development of the VOIP products and services in your region or country.
To identify the technical and application problem list of the VOIP with reference specifically to the integration between traditional telephone infrastructures and IP networks of which it requires the client to safeguard the investments effected in the past.
Specific updating on necessary technical knowledge to effectively configure the customers VOIP equipments
Which is the Target Audience of a VOIP Training?
Here are some examples but this list is not exhaustive:
-IT managers
-Technical sales/marketing personnel
-Consultants
-Network designers and engineers
-Product design engineers developing integrated-services products
-Telecom technicians and managers integrating PBX services within data networks
-Systems administrators who will manage a converged network
2. Determine Participants’ Needs
In a VOIP training the initial demands of learning are usually the followings:
-Necessity to furnish the basics of VOIP technology to the participants, especially to those who are not technicians;
-To furnish a common language to all participants, both to those coming from Information Technology function that from the other areas not tightly tied up to the Information Technology (for instance administration, marketing, production);
-To facilitate the integration of the new technology with those existing;
-To appraise the impact of VOIP on the business structure and on the redefinition of the duties of the personnel;
-To understand the necessary elements to the determination of the ROI (Return On Investment) of the project of investment in the VOIP technology.
3. Outline Training Content
Here for example some hints:
-Introduction to Voice over IP
-Understanding the Requirements of Voice in an IP network
-Understanding Gateways and Their Roles
-Encapsulating Voice in IP Packets
-Calculating Bandwidth Requirements
-Understanding Security Implications
Voice over IP Signalling and Call Control
-Understanding the Need for Signals and Call Control
-Configuring H.323
-Configuring SIP
-Configuring MGCP
-Comparing Call Control Models
-Improving and Maintaining Voice Quality
-Comparing Voice Quality Measurement Standards
-Understanding VOIP Challenges
-Understanding QOS (Quality Of Services) and Good Design
-Understanding Jitter and Delay
-Understanding QOS Tools in the WAN (Wide Area Network)
-Configuring QOS in the WAN
-Understanding Voice Bandwidth Engineering
Scalable Numbering and Applications
4. Develop Instructional Activities such as brainstorming, case studies, cooperative group work
Skill development is best achieved through modelling, practice, and feedback, while information acquisition can be achieved through group discussion or collaborative group work
Some strategies that promote active learning include brainstorming, games, mini-lectures, small group work, cooperative group work, simulations, role-playing, and VOIP implementation success case studies
5. Prepare Participant Evaluation Forms
The purpose of the evaluation is to determine the extent to which the training achieved its objectives and to identify what adjustments, if any, need to be made to the VOIP training design or follow-up process. Some issues to address through the evaluation form:
-Did the participants acquire the knowledge and skills that the VOIP training was supposed to provide?
-Were the trainers knowledgeable about VOIP training content?
-Were the activities interesting and effective?
-Was the training format appropriate?
-Is more training on this or related topics needed to support participants in their work?
6. Determine Follow-up Activities for the Event.
Without follow-up, the benefits of a VOIP training may quickly be forgotten or never used.
Follow-up activities provide the continued support and feedback necessary for the successful implementation of new ideas and practices.
To be effective, follow-up activities should be planned as you develop your VOIP training design, and should include a range of opportunities for participants to reflect on both the content of what they learned during the VOIP training and the process of implementation.
Article Source: http://www.articles32.com
Dr.Maurizio Cucchiara
Business Consultant & Educator
MC2 E-Learning Srl - Italy
Continuing Education for the Web
www.mc2elearning.com/eng/index.html
maurizio.cucchiara@mc2elearning.com
.: New VOIP Articles
1). 6 Voice Over IP Tips
There are many benefits to VoIP. Here are 6 benefits we found to voice over ip. You may be able to think of even more reasons to switch or to include this exciting way to communicate at reduced prices.
2). Top 10 Reasons You Should Switch To VoIP
If you are considering changing to voice over internet protocol or VoIP for short you need to know the arguments for changing. Here are our top 10 reasons to switch to VoIP.
3). 7 Good Reasons Not To Switch To Voice Over IP Technology
For every positive there is a negative when it comes to voice over ip technology. Here are 7 good reasons not to switch in spite of the savings you may realize.
4). How To Choose The Best Voice Over Ip Provider
Choosing the best voice over ip provider may require you to do something that you have never done before. Here are a few tips to help you choose the best voice over ip provider.
5). Residential VoIP: Things to Consider Before Switching
Choosing VoIP over traditional telephone services has its pros and cons just like anything else. It is up to the consumer to weigh the advantages and disadvantages, and to come to a conclusion with eyes wide open.
6). Advantages of IP Telephony for the Residential Consumer
As more of us are building our own local area networks at home to connect our family members to each others data and appliances, broadband connections to the outside world have expanded our pipe to the Internet, giving us plenty of bandwidth to consider converging our home network with voice over IP telephony.
7). VoIP Communication Technology
VoIP... or Voice Over Internet Protocol, is the latest and greatest communications technology.
.: Top VOIP Articles
1). VoIP Problems?
Well of course there's VoIP problems, although I think problems is too strong of a word. Instead I would call this VoIP issues. (Just semantics? maybe, read on!)
Some may be old enough to remember making long distance calls where there was static or crackling on the phone line connection. Maybe you remember having to speak LOUDER in order to be heard on the line.
2). How To Set Up A Business VoIP System
To set up a business VoIP system, you need several components. A central device to manage the calls, the way a private branch exchange (PBX) or key system unit (KSU) does in traditional phone systems is one of them.
This can be a dedicated piece of hardware such as an IP PBX, a regular PBX that has been IP-enabled, or a server running specialized software.
3). VoIP Information: Benefits & Drawbacks
Once upon a time, a telephone was just a telephone. You set the base in your home and it featured either a corded or cordless handset for talking to family and friends. Even though that same telephone remains the standard, VoIP, which stands for Voice over Internet Protocol, is increasing in popularity and gradually beginning to change the way that the world sends and receives telephone calls.
4). Skype versus Yahoo
With the influx of complaints regarding Skype’s fall from grace, Danny Wirken measures up the top competitor and internet giant Yahoo!’s news internet telephony service.
Cheaper, faster, better quality, better customer service and a brand you can trust. These are the things Yahoo! want you take away from any of their promotional material for the new Yahoo! voice VoIP service.
5). Voice Over Ip – What Is It And What Are The Choices?
Voice over Internet Protocol. First was the telephone. Alexander Graham Bell had a vision. He saw people communicating over long distances with their own voice, not trough beeps and squeaks. Then came the Internet. A few students and the US military had a vision, somewhat similar to Bell’s. They saw people communicating over long distances, but this time in writing.
6). Why VOIP?
Voice Over Internet Protocol delivers the service of converting the analog line into a digital signal so that voice could be transferred through the internet and this proves to be a lot cheaper than the PSTN (public switched telephone network). Voip is the best for making long distance calls in, inexpensive rates.
Voip and IP telephony are fields which have seen extensive growth and they continue to develop efficiently.
7). Advanced VoIP Gateway Technology
Increased demand for video-based applications in the mobile network drive the deployment of 3G networks. Inherent complexities in traditional video gateways cause performance bottlenecks and inflate costs. If the industry expects to absorb the impending explosion in demand, these proposed cost-saving and complexity-reducing changes are needed.
Unrelenting market demand for video-based applications over mobile networks is driving the increased deployment of 3G networks.