.: Using Guest Checks To Make More Money
By:James MacKay
Category:Home / Business / Customer Service
Being a waiter involves hard work. It requires much physical energy and the ability to work long hours. Although the job of a waiter is quite demanding, the pay is not that great. Most waiters or waitresses get minimum wage as their base pay. Why do so many people like this job you might ask? It's the tips. The wages paid by the restaurant are just the bottom of the bucket for a waiter or waitress. The real money is made from pleasing the customer who repays their service with a tip or gratuity. If a waiter or waitress is outstanding at their job, there is no telling exactly what they could make in tips.
So how important is it for a waiter to always write down the order? It is imperative! When relying on the customer to tip a waiter, there is no room for mistakes. A mistake might cost him or her ten dollars, a mistake he or she can't afford to make. Most errors are made due to miscommunication with the customer. Either the waiter or waitress didn't hear the customer right or he or she didn't get the correct order to the waitress pad. Either way, the customer is always right.
When writing an order on a waitress pad, the waiter should make sure he understands the customer completely. If he or she has specific requests or instructions pertaining to their meal, the waiter is responsible to note it and make sure these requests are met. If a meal comes back to the customer and is not satisfactory, the waiter or waitress will be at fault or at least that is what the customer thinks. It is essential to gather all details from the guest regarding his meal. Once again if the customer feels the waiter or waitress didn't do their job, there'll be no tip.
If the order is not written down correctly on the waitress pad, there will very likely be a mistake on the guest check as well. As the customer reviews his check he or she is making sure they are not being over-charged or billed for something they did not have. If this should happen there will be problems, more often than naught for the waiter or waitress. And again the waiter or waitress goes home with five or ten dollars less in his or her pocket. This is disturbing when the waiter or waitress realizes the mistake was made because they didn't write the order down correctly on the waitress pad and because of this the guest check was incorrect. As a waiter or waitress it pays to be always listening and making sure to always write down the order and not just jot it down but write it down correctly.
If you have worked as a waiter for very long, you have probably heard this proverbial anecdote: Why did the customer only leave a 9 cent tip? Because the waiter wasn't worth a dime. Don't let this be you. It's a simple matter to write the entire order down with all special requests. Keep the customer happy, and they will keep you happy.
Article keywords: guest checks, waiter pads, waitress pads, order pads, restaurant supply
Article Source: http://www.articles32.com
Find out how your wait staff can improve customer service by using high quality Guest Checks from: www.paperism.com
.: New Customer Service Articles
1). Using Guest Checks To Make More Money
Explore ways a waiter or waitress can properly use guest checks to increase their income and improve restaurant customer service.
2). Why Provide Good Customer Service
If there are no customers, then there is no business. If there is no business then you do not have a job. It does not even matter if yours is not a customer-facing job. Customers are needed.
3). Staying In Top Condition to Serve Customers with Excellence
The essence of excellent customer service
is going beyond the expected. Here is some information to help you stay proactive.
4). Customer Loyalty - Our Choice to Create
What does it means for us to be loyal to our customers? First of all it seems to be easier to take for granted customers loyalty to us and bemoan what we think is a lack of loyalty to us. Each repeat order from a customer can be a sign of their loyalty.
5). A Little Pride Goes A Long Way
In the competitive world of today, the small things sometimes measure the fine line between success and failure: The caring smile of each employee, the extra effort to meet a deadline, one final check of a job before it goes to the customer, and the moment you take to add one last touch to your best effort.
6). Generating Customer Loyalty
Becoming and staying customer-intimate requires more than building client knowledge and having expertise in reengineering our customers business processes. We must offer more than just service. We need to maintain a broad product line that can be configured to the specific needs of a customer.
7). How To Start A Call Center Home Business
The trend nowadays is for people to work at home, even in their pajamas. Some people start work even before they have breakfast. But these are the lucky few, who were able to find their ideal home business.
.: Top Customer Service Articles
1). The Top Ten Client Feedback Questions
As program chairperson of my SCORE * chapter I am always looking for new presenters to address the group. I frequently ask my fellow business counselors to give me some ideas for topics of interest to them.
In August one member approached me with an idea. He suggested inviting some of the clients that the counselors had worked with this year to one of our meetings to give us some feedback on our counseling techniques -both the highs and the lows.
2). Angry customers - what can we do with them
"You are the worst company I have bought from!" - writes the client. Oops, bossss! What should I write back?
It is very hard to select words when some of your customers is angry and complains about your company. Read more for an insight into it.
All is well when it ends well. And until it ends be sure not to panic; no matter how bad it looks. Your customers only want you to do your best when they complain.
3). When Customers Complain
You probably won't have been in business too long before you get your first complaint. It just can't help but happen: low-end customers pay nothing and expect the Earth, while high-end ones pay a lot but expect an inhuman effort in return. You just can't please all of the people all of the time, even if you run yourself ragged trying -- there will always be someone who's not happy with what you've done.
4). Reducing Customer Resistance to Your Product or Service
Resistance has to do with putting up blocks that prevent us from doing, being, or accomplishing what we want for our business. There are many reasons for feeling resistance including fear of new things or change, fear of failure or success or even fear of not being perfect.
When we resist things, sometimes we miss out on opportunities - opportunities to work with new people, attract new customers, or even pursue a new product or service idea which could catapult us to new levels of success.
5). The 5 W's of World Class Customer Service Training
The preamble to the United States Constitution begins, ‘we, the people.’ I feel strongly that we, the people, are what make the difference in life, both personally and professionally.
The interaction anyone has at any level with your employees, including you, gives a customer-- whether current, potential, internal or external--an opportunity to make a judgment about you, your company, all companies like yours.
6). Delivering Great Customer Service - 10 Tips
It almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of attracting new customers, you won’t be profitable for long unless you have a solid customer retention strategy in place – and in action. It’s the actions that count – not what you say you’ll do, or what the policy says.
7). Customer Service Strategies on eBay
Copyright © Michael Hehn, Online-Profit-4-You
Customer service is important on eBay. Buyers rate their satisfaction with sellers, and your rating can make a difference on whether potential customers are willing to buy from you.
Customer service strategies on eBay start by providing an accurate product description. Displaying clear pictures and describing any imperfection shows the buyer what to expect.