.: Kelly J. Watkins, MBA Profile and Articles
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1). Email Miscommunication is Too Easy!We misinterpret, filter, or change 70% to 90% of what we hear. Communicating messages clearly, and in a format that the receiver will understand, is difficult. It’s easy to miscommunicate. By watching which words you choose, your message will be more clearly communicated.
Cause
Why does all this confusion occur? One of the many reasons is that people suffer from information overload.
2). The Cost of Miscommunication
Using jargon, technical terms, abbreviations, and specialized vocabulary in email messages is filled with peril. This language can lead to miscommunication. And, this misinterpretation of terminology can be expensive in many ways.
1. It can affect your professional relationships.
2. It can make you, or your company, liable.
Relationships
Miscommunication can jeopardize business relationships.
3). Miscommunication & Trust
The customer’s first impression of your company may be determined by you – or your email message. The way you communicate will reflect how others perceive you. Keep and maintain a trusting relationship with your customers by being aware of the type of jargon and technical language you use when communicating.
Your may have internal customers, external customers, or both.
4). Jargon Awareness in Email Messages
You may not realize it, but you use a specialized vocabulary every day. In the professional setting of the work place, this specialized vocabulary is referred to as “jargon.”
Jargon is the language you use to discuss issues within your corporation (e.g., XYZ Widget Company), within your industry (e.g., insurance), or within your type of position (e.
5). Did My Email Message Get There?
Email systems are notorious for sending messages to “la la land,” never to be heard from again. And, email viruses are continually running rampant and wreaking havoc. So, if you’re worried that your message didn’t arrive, you have a valid concern.
How can you verify that someone received your message without using the return receipt function and running.
6). Subject Lines: What You Shouldn't Do
The biggest challenge with email is getting people to actually open the message! Many people delete messages without ever opening them. So, how do you avoid ending up in the electronic equivalent of “File Thirteen”?
The answer is: by using a good choice of wording in the subject line. The subject line is the field that appears on your screen somewhere below the “To” field when you are creating a new message.
7). Challenges to Email Subject Line Use
Creativity, style, formatting and length of subject lines are all important points to take into consideration before you send an email.
Be Creative
Using a subject line that’s specific is most appropriate when corresponding with people who know you or with people who are expecting your message. How do you get the attention of someone who doesn’t know you or who isn’t expecting anything from you?
The answer is – be creative.