.: Specialty Profile and Articles
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1). Defining VoIPWhen I opened Todd Cardin Answering Service twenty years ago there were not a lot of options in phone service. Today there are so many options and choices in telephony that it is mind boggling. It is confusing living with so many choices. Even those of us in the telecommunications industry find it impossible to keep up with everything. This is especially true for voice over IP.
2). Live Operator VS. Voicemail Study
Specialty Answering Service, the leading internet based live operator answering service, released today an independent study showing the ineffectiveness of voicemail versus call center applicatons. The study showed that over 70% of callers do not leave messages on voicemail.
It is very hard to imagine that many businesses are losing seven out of every ten calls.
3). E-Commerce Business – Proceed With Caution
There is an epidemic in the United States. An epidemic that is so overlooked, if gone unchecked any longer, could cripple the economic strata of the U.S. An epidemic that could be responsible for the genocide of millions of businesses. Curious what it is? I am referring to the gross mismanagement of e-commerce businesses. Okay, perhaps the phrases “cripple.
4). How To Choose an Answering Service: Part II
In my last article, we covered four basics: 1. take advantage of any free trial periods, 2. watch out for long contracts, 3. get references, and 4. don’t be too concerned with high prices. For this article, we will assume that you have diligently followed the 4 steps in the first article and are ready for the next evolution – how to your answering service running smoothly.
5). Fire Your Secretary
Peer out of your office door, what’s your secretary doing right now? If you answered surfing the internet, taking a nap, or reading a magazine, it’s time to rethink where your money is going. In an ideal situation, a secretary would be paid for the work they accomplish and not for watching the clock. If is my theory that small businesses can save money by hiring a secretary part time to manage office business and utilizing an answering service to manage the phones.