.: Customer Service Articles
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1)
"Do Ask, Do Tell" - Top 10 Most Helpful Online Customer Survey Resources
One of the key factors in a successful business is to know what your customers or clients are thinking - about your business, your products, your services. And that's where surveys come in.
article tags: survey, customer service, feedback, ask a client
2)
10 Musts for Search Engine Safety
Search engines ease the efforts of locating web sites that are relevant to your work. But sadly just as users discover the many joys of using search engines, there are others who work hard to unravel ways in which the search engines will help them in carry out malevolent work. Spam, spyware, adware, phi sing, and dangerous downloads are all carried by websites search engines innocently lead you to.
article tags: online coupon code, buy best coupon code, discounts, bargains, promotional coupon codes, special offers, free coupon codes
3)
12 Essential tips to finding the best outsourcing company
The very foundation of outsourcing means getting someone to handle your work, a partner in business. Ideally the outsourcing consultant or company should have a similar vision as yours and solid work ethics.
Success in business would depend greatly on finding the right outsourcing company and for this you must:
• Determine clearly what your core business competencies are.
article tags: outsourcing forum, general outsourcing, best outsourcing tips, hr outsourcing, sales outsourcing
4)
3 Special Tips To Retain Your Loyal Clients
Learn how paying more attention to your repeat clients, will likely increase your profitability.
article tags: retention, loyalty programs, fitness professionals
5)
5 Guaranteed Ways To Retain Your Online Customers & Keep Them Away From Your Competition
How can you retain your leads and prospects, and ensure that they buy from you and not from your competition?
article tags: online customers, customers online
6)
5 Simple Tips For Dealing With Nasty Customers
If you’ve been in business very long, you’ve likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one that’s going to “shut your business down” because they conjure up in their minds that you might have breeched your privacy policy, or the one that takes complete advantage of your money-back guaranty.
7)
5 Things NOT to Do With Upset Customers
A couple of months ago I had a small kitchen fire in my home. All is well now, but for a few days my family and I camped out in a hotel room and once we returned home we had no oven (it was destroyed in the fire) so we were forced to eat every meal out for several days.
On the day of the fire two representatives from the insurance company told me to "Hold on to your meal receipts, send them to us and we'll cover your meals plus sales tax.
article tags: difficult customers, customer service
8)
5 Tips to Being A Good Customer
There are lots of articles out there for businesses on the topic of how to provide good customer service. But what about being a customer? Knowing how to be a good customer is just as important as knowing how to treat customers. This is a subject that does not get very much attention, but it should.
As a customer you tend to focus on what the business can provide for you and never give a 2nd thought as to what your role in the business transaction is.
article tags: customer, customer service, business transaction, customer relations, business, customer relations, business relationships
9)
6 Tips for Keeping Your Cool When Customers Get Hot
1. Be assertive - not aggressive or passive. My definition of assertion is simple: "Say what you mean, mean what you say, and don't be mean when you say it." Let this rule guide your conversations with all customers and you will always be confident, cool, and in control AND you'll always be professional.
2. Speak more slowly. You'll be amazed at how much more clearly you can think and how much control and confidence you experience when you consciously slow down your rate of speech.
article tags: customer service
10)
7 Business Growth W.O.W.® Tactics for Increased Market Share
Here are Seven Business Growth W.O.W.® tactics for increased market share that you can deploy now:
1. Rule 1-12-50© - The first portion of every month (hence the number 1), consistently every month (hence the number 12), identify a population index upwards of fifty (hence the number 50) key customers or emerging customers and provide them a value added communication.
article tags: customer service, selling tips
11)
9 Steps for Coaching Call Center Agents
The call record method is, in my opinion, one of the best approaches to coaching agent phone calls and ensuring quality. Here’s a 9-step plan for effectively coaching call center agent phone calls:
1. Randomly record 2 –3 telephone calls. Random recording is important. Do not record 3 calls back to back or on the same day, as your employee may be having a bad day and this may be reflected in all of one afternoon’s calls, but is not necessarily reflective of their typical performance.
article tags: call center, coaching employees
12)
Creating a Call Center Script
At the beginning of my creative career, I volunteered as an overnight deejay at a college radio station. I loved playing the music and interacting with insomniac listeners, but I got a real kick out of reading the news. I would tear copy straight off the wire service printer and if I was lucky, I had a producer turn that raw newsfeed into informational text that I read into the microphone.
article tags: call center, answering service, customer service, script, communication, small business
13)
A Free Way To Explode Your eBay Business: Customer Service
Often people selling at online auction sites like eBay completely forget about the customer service aspect of selling. It is easy as you grow your business and automate many of the daily tasks to develop a sense that you are only dealing with a computer and automated tasks. However it is through customer service that you truly grow your business. So take some time to think about it next time you use software to automatically post feedback or send out an automated email.
article tags: ebay, customer service, auction business branding, become a powerseller, powerseller secrets, powerseller hints, tips, auction advice
14)
A Guide For Customer Service Training Tools
Let’s face it, good customer service can make or break a company. Even if the product is top-notch, if the sales representatives don’t have great customer service skills, it doesn’t matter. Customer service should be a number one priority to any business.
article tags: customer service training tools, video training
15)
A Little Pride Goes A Long Way
In the competitive world of today, the small things sometimes measure the fine line between success and failure: The caring smile of each employee, the extra effort to meet a deadline, one final check of a job before it goes to the customer, and the moment you take to add one last touch to your best effort.
article tags: pride, business, teamwork
16)
A Simple Strategy To Keep Your eBay Customers
Making a sale in eBay is good. But making repeated sales is even better. If you will just adopt one simple strategy and make repeated sales, will you do it? Read about the strategy in this article and consider using it in your eBay business. It can help make you more successful in your eBay business.
article tags: my ebay account, ebay store, ebay auction site, sell on ebay, ebay software, ebay etailsolution solution
17)
A Sure Fire Way to Say You Do Not Care About Your Customers!
There are many ways to show your customers that you care about them. Let me share one that tells your customers that YOU DO NOT CARE ABOUT THEM. Remember, my friend, that in business it is sometimes the little things that begin to tear down the company that we have worked so hard to build.
article tags: customer, care, killing your business, business, company
18)
Additional phone lines allows for greater customer-service success
With the complexity of one’s business comes the stress of an effective phone system. With multiple customer service representatives at my business, I found it hard to find a phone system that could handle the workload of the many users at one time. After researching other options, I found a website that allowed me to not only buy the complete phone system, but also the equipment to add additional lines to my current business system.
article tags: telephone, telephones, phone, phones, telephone systems, telephone system
19)
Adjustable Bed Salesmen Wanted
It would be nice, and I believe quite logical if adjustable bed salespeople would try and spend some time on the web telling people about what a great product an adjustable bed truly is. I have checked an awful lot of sites that cater to adjustable bed exposure but have yet to see any comments from an actual adjustable bed sales professional. I believe.
article tags: adjustable_bed, bed_manufacturers, adjustable bed salespeople
20)
Angry customers - what can we do with them
"You are the worst company I have bought from!" - writes the client. Oops, bossss! What should I write back?
It is very hard to select words when some of your customers is angry and complains about your company. Read more for an insight into it.
All is well when it ends well. And until it ends be sure not to panic; no matter how bad it looks. Your customers only want you to do your best when they complain.
article tags: tips, chat, live support, live customer support, live chat, live chat software, online customer service, online chat, tips for customer service
21)
Answering Service
Just about everyone these days has some sort of answering service, whether automated, like an answering machine, or live. When you call someone without a service, often it can get very annoying. This is especially true when it comes to businesses. However, customers do not usually want to call a business and get just an answering machine or voicemail.
article tags: answering service, phone answering service, live answering service, internet answering service
22)
Are You a Commodity or Experience Retailer?
The world is dividing into two and customer service providers need to know which camp they belong to. Customers are either wanting to save time or savour time and your customer service will be judged on how you read your customers and which of the above two concept you adopt.
23)
Are You Struggling to Make Appointments With Prospects? Then Use These 5 Powerful Prospecting Tips
Wouldn't it be great to prospect with confidence knowing you have the plan that will help you set more appointments? Then you'll be glad you found these 5 prospecting tips.
article tags: prospecting tips, prospecting tip, by phone prospecting, phone prospecting, prospecting calls
24)
Battling with Customer Service: How to Win the War, Part 1 of 2
Customer service, how I loathe thee. Let me count the ways. The never-ending loop of obnoxious hold music. The pressure to buy new products and services. The poor-quality, outsourced call to a distant land.
A call to customer service can be an infuriating ending to a frustrating experience. You’re upset and looking for empathy, but all you encounter is disappointment.
article tags: customer, service, phone, company, utility, rubber, stamp, stamps, cable, satellite, fcc, puc, federal, communication, commission
25)
Battling with Customer Service: How to Win the War, Part 2 of 2
If you’ve already read Part 1 of “Battling with Customer Service: How to Win the War,” congratulations! You’re halfway to becoming a pro. Follow these last five steps and you’ll be on track to bending the minds of customer service representatives everywhere. Without further ado…
6. Don’t drink and dial.
It seems like a good idea at first; the mind says no, but the six-pack says yes.
article tags: customer, service, phone, company, utility, rubber, stamp, stamps, cable, satellite, fcc, puc, federal, communication, commission
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