.: Customer Service Articles
Display by: Popularity | Title | Newest | Oldest
Articles in: Home / Business / Customer Service
1)
Using Guest Checks To Make More Money
Explore ways a waiter or waitress can properly use guest checks to increase their income and improve restaurant customer service.
article tags: guest checks, waiter pads, waitress pads, order pads, restaurant supply
2)
Why Provide Good Customer Service
If there are no customers, then there is no business. If there is no business then you do not have a job. It does not even matter if yours is not a customer-facing job. Customers are needed.
article tags: small business, home business, customer service, business success
3)
Staying In Top Condition to Serve Customers with Excellence
The essence of excellent customer service
is going beyond the expected. Here is some information to help you stay proactive.
article tags: customer service, leadership, focus, priorities, proactive
4)
Customer Loyalty - Our Choice to Create
What does it means for us to be loyal to our customers? First of all it seems to be easier to take for granted customers loyalty to us and bemoan what we think is a lack of loyalty to us. Each repeat order from a customer can be a sign of their loyalty.
article tags: customer loyalty, business
5)
A Little Pride Goes A Long Way
In the competitive world of today, the small things sometimes measure the fine line between success and failure: The caring smile of each employee, the extra effort to meet a deadline, one final check of a job before it goes to the customer, and the moment you take to add one last touch to your best effort.
article tags: pride, business, teamwork
6)
Generating Customer Loyalty
Becoming and staying customer-intimate requires more than building client knowledge and having expertise in reengineering our customers business processes. We must offer more than just service. We need to maintain a broad product line that can be configured to the specific needs of a customer.
article tags: customer loyalty, knowledge, customer service
7)
How To Start A Call Center Home Business
The trend nowadays is for people to work at home, even in their pajamas. Some people start work even before they have breakfast. But these are the lucky few, who were able to find their ideal home business.
article tags: home business, work from home, work at home, internet business, call center
8)
A Simple Strategy To Keep Your eBay Customers
Making a sale in eBay is good. But making repeated sales is even better. If you will just adopt one simple strategy and make repeated sales, will you do it? Read about the strategy in this article and consider using it in your eBay business. It can help make you more successful in your eBay business.
article tags: my ebay account, ebay store, ebay auction site, sell on ebay, ebay software, ebay etailsolution solution
9)
The Business of Helping Others to Get Online Tasks Done
Many business start up gals and guys start up well and then hit walls that you can help them open the door and go through if you have the will and right skills
article tags: customer service, business, entrepreneurship, business opportunities
10)
A Sure Fire Way to Say You Do Not Care About Your Customers!
There are many ways to show your customers that you care about them. Let me share one that tells your customers that YOU DO NOT CARE ABOUT THEM. Remember, my friend, that in business it is sometimes the little things that begin to tear down the company that we have worked so hard to build.
article tags: customer, care, killing your business, business, company
11)
Finding New Customers Is Not Always Easy
So what is new customers really all about? The following article includes some fascinating knowledge around new customers--info you can use, not just the old stuff they used to tell you.
article tags: customer, customers, customer service
12)
Customer Advice With Autoresponders
Client assistance with autoresponders is quite simple. When an order is place, an autoresponder can send out the receipt for the sale, the information for accessing the product, and a thank you email. This happens whether you are logged in to your computer or on vacation in an exotic setting!
article tags: customer, customer service, autoresponders, auto responders, good business practise, advice
13)
Top 7 Phrases to Use With Unhappy Customers
The next time you come in contact with an unhappy customer, try one of these phrases. They are highly effective in helping to restore customer confidence and facilitating diplomatic problem solving.
“The problem you experienced is no more acceptable to us than it was to you.”
“I understand your concern. What do you think would be fair?”
“Although you might not agree with my decision, I’d like to explain it so you can at least understand.
article tags: customer service training, dealing with difficult customers
14)
Computer Consulting: Excellent Customer Service Inspires Growth
From a customer service perspective, what can you do to sell more monitoring and managed services? What would it be worth to a computer consulting client if you could predict and prevent a major problem before it occurred?
For example, if someone incurred $1,700 in billing last quarter due to some virus-related problems, is there something that you.
article tags: computer consulting, small business computer consulting, it consulting
15)
Answering Service
Just about everyone these days has some sort of answering service, whether automated, like an answering machine, or live. When you call someone without a service, often it can get very annoying. This is especially true when it comes to businesses. However, customers do not usually want to call a business and get just an answering machine or voicemail.
article tags: answering service, phone answering service, live answering service, internet answering service
16)
Seven Behaviors That Cause Problems With Angry Customers
Here are 7 common mistakes well-intentioned professionals make when it comes to dealing with unhappy customers. Learn exactly what not to do so that you're well positioned to completely regain the goodwill of unhappy customers after any service mishap.
1. Telling the customer he or she is wrong. You will be smart to NEVER tell a customer they are wrong or mistaken.
article tags: customer service, difficult customers
17)
Customer Service Tips That Generate Referrals
How do you define good customer service? Does that simply mean the satisfactory marketing and sale of a product or service to a customer or does it mean something else? Is providing good customer service, good enough?
In these days of below average customer service, you may think providing good service will set you apart from the pack. Well, I am here to tell you that nothing less than exemplary service will help you succeed.
article tags: customer service tips, customer service, referral marketing
18)
The Internet The World's Greatest Telephone for the Success of Your Business
Business owners of companies both large and small can achieve rich improvements in their operations if they start to ask themselves regularly, "I have just been handed a powerful new tool. It essentially lets me costless communicate with anyone on the planet. How can I best use it to my advantage?"
To focus, business owners must first ask themselves.
article tags: internet, marketing, profit, customer, service, targeting
19)
Internet Answering Service
Though most people are now turning to wireless, DSL, and broadband connections for their Internet access, those with dial-up modems still know how, occasionally, you can miss a call from someone important while surfing the web. That’s where an Internet answering service comes in.
An Internet answering service more or less screens phone calls for subscribers, allowing them to decide whether or not they want to take the phone call immediately as it is received or to have it transferred to an answering machine/voicemail.
article tags: answering service, phone answering service, live answering service, internet answering service
20)
Delivering Great Customer Service - 10 Tips
It almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of attracting new customers, you won’t be profitable for long unless you have a solid customer retention strategy in place – and in action. It’s the actions that count – not what you say you’ll do, or what the policy says.
article tags: customer, service, retention, sustain, business, loyalty, client, memorable, exceptional, mistake, employee, help, strategy, front-line, satisfaction, company representative, auto-attendant, listening, feedback, sustaining
21)
What’s changing in Customer Service? The top 5 new things that customers want.
We all know that good customer service is paramount to growing a business and increasing profitability. What many managers are failing to realize, however, is that rapid changes in technology have lead to equally rapid changes in the delivery of quality customer service.
In addition to the basics we all have heard time and again, there are five new areas of customer service that should be addressed to keep customers happy.
article tags: change, customer, expectation, technology, service, retention, business, loyalty, mistake, employee, strategy, help, front-line, satisfaction, sustain, sustaining, client, company representative, auto
22)
Contact Center Consultants
In the Internet-driven world of today, contact centers have become a very resourceful facility for businesses around the world. Big companies are readily putting up contact centers to channel their customer care needs. Contact center consultants specialize in providing vendor-neutral information on various aspects of call centers, like call center software, operating equipment and relevant data systems.
article tags: contact centers, hosted contact center, contact center consultants, contact center outsourcing
23)
Build a strong business with strong customer relationships
Most businesses spent time attracting customers to a product or service, trying to win their trust and then ending the whole process with a sale. That tactic seems obvious to most people. What often is neglected is the post-sale follow up with customers, particularly when it comes to online businesses. We should look at the time after a sale as an opportunity not only to improve our products but also to establish long-lasting relationships with our customers.
article tags: customer, relationship, email, follow-up, communicate, voice, software
24)
Five Customer Service Points for a Credentialing Service
Quality credentialing verification organizations (CVO’s) create an environment beyond simply generating credentialing reports for medical providers. A CVO with good customer service responds quickly to questions; has trained staff that is assigned to a particular client; can streamline the credentialing process; has good technology resources; and offers extra support, such as internal audits and tracking license renewals.
article tags: physician credentialing, doctors credentials, credentialing process
25)
Up-Servicing: Creating Superior Customer Value Through Up-Selling Valuable Add-Ons
About once a week I grab my laptop and head to a café to work, brainstorm, and map out business plans. I usually enjoy a latté, cappuccino, or green tea while I work and I’ve found the change of scenery ignites my creativity and jump starts my productivity. For years I’ve gone to the same café on Yale Avenue for my weekly ritual, but last week I stopped into a Barnes & Noble Cafe.
article tags: sales, customer service
Browse Pages: 1 [2] [3] [4] [5] [6]