.: Client Top Related Articles
1). The Top Ten Client Feedback Questions
As program chairperson of my SCORE * chapter I am always looking for new presenters to address the group. I frequently ask my fellow business counselors to give me some ideas for topics of interest to them.
In August one member approached me with an idea. He suggested inviting some of the clients that the counselors had worked with this year to one of our meetings to give us some feedback on our counseling techniques -both the highs and the lows.
Article tags: alvah parker, attorneys, practice advisor, coaching, score, customer service, feedback, parker's points, road to success, leadership, assertive, business advisor, creative ideas, counselor, service, client, career
2). Delivering Great Customer Service - 10 Tips
It almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of attracting new customers, you won’t be profitable for long unless you have a solid customer retention strategy in place – and in action. It’s the actions that count – not what you say you’ll do, or what the policy says.
Article tags: customer, service, retention, sustain, business, loyalty, client, memorable, exceptional, mistake, employee, help, strategy, front-line, satisfaction, company representative, auto-attendant, listening, feedback, sustaining
3). Cisco CCNA / CCNP Certification Exam Tutorial: Configuring PPP Callback
You may run into situations where a router in a remote location needs to dial in to a central router, but the toll charges are much higher if the remote router makes the call. This scenario is perfect for PPP Callback, where the callback client places a call to a callback server, authentication takes place, and the server then hangs up on the client! This ensures that the client isn't charged for the call.
Article tags: ccna, ccnp, free, exam, ppp, callback, isdn, caller, client, server, pass, bcran, tutorial, bryant
4). The Spa Masseuse
The term spa is traditionally used to mean a place where water that is believed to have special health-giving properties occurs. This is usually a mineral or hot spring, and can include cold water treatments. The term is derived from the Belgian town of Spa. There are many types of occupations that are employed by a spa, but the most popular is the Masseuse.
Article tags: spa, masseuse, career, massage, client, treatment, health, mineral, occupation, mechanical, pressure, tissue, tendon, ligaments, therapy, industry
5). What’s changing in Customer Service? The top 5 new things that customers want.
We all know that good customer service is paramount to growing a business and increasing profitability. What many managers are failing to realize, however, is that rapid changes in technology have lead to equally rapid changes in the delivery of quality customer service.
In addition to the basics we all have heard time and again, there are five new areas of customer service that should be addressed to keep customers happy.
Article tags: change, customer, expectation, technology, service, retention, business, loyalty, mistake, employee, strategy, help, front-line, satisfaction, sustain, sustaining, client, company representative, auto
6). CCNP / BCMSN Exam Tutorial: VLAN Trunking Protocol (VTP)
Passing the BCMSN exam and getting one step closer to the CCNP certification means learning and noticing details that you were not presented with in your CCNA studies. (Yes, I know – you had more than enough details then, right?) One protocol you’ve got to learn more details about is VTP, which seemed simple enough in your CCNA studies! Part of learning the details is mastering the fundamentals, so in this tutorial we’ll review the basics of VTP.
Article tags: ccnp, exam, tutorial, free, vlan, vtp, exam, pass, server, transparent, client, mode, vlan, create, delete, modify
7). What to Do When a Client is Ticked Off
My client Jerry was threatening to sue. Worse, my programmer was dragging his feet and didn’t see the seriousness of Jerry’s threats. I was on the phone with Jerry for hours at a time.
The custom ordering system we designed for Jerry’s web site needed some small changes that really weren’t affecting the performance of his site. Jerry kept saying that the whole system was flawed and that it needed to be completely redone.
Article tags: client, customer, relationships, crisis management
8). Web Design - Leads you to the World of Web Technology
Web Design is an approach to design and development o web pages;it generally deals with the graphical implementation in web development using stylesheets,image manipulations etc.
Article tags: web, design, development, internet, markup, link, scripting, server, client
9). Paying Referral Fees to Designers as a Creative Subcontractor - Should You Do It?
Kirstin,
I am a faux finisher and I do some murals, too. When my clients ask me for referrals for designers, I give them names of people whom I think can help them. Should I let the designer know that I referred them?
- Arlene, Baltimore, MD
Arlene,
Not only should you let the designer know you referred someone to her, you should also ask for a referral fee or a percentage of the contract if she gets the client.
Article tags: referrals, sales, selling, marketing, designer, refer, fee, pricing, affiliate, value, client, customer, interior, decorate, creative, professional
10). How Creative Professionals Can Get More Perfect Clients
When you work with the "perfect" client, life is wonderful and business is simple. The perfect client pays on time, is thrilled with your work, tells all of her friends about you, and makes doing what you do easy. If you could replicate the perfect client, then business wouldn't be difficult, right?
Let's discuss how to locate more perfect clients so you can increase your income and decrease your not-so-perfect client drama.
Article tags: client, business, revenue, creative, professional
11). Freelance Writers: To Make More Money, Keep Your Clients Happy
As a freelance writer, your job is to create a product that your customers absolutely love. Once you're in business, you probably want to stay in business, so you can continue paying the bills, eating, and so forth. So here's a little secret to freelance writing success: it is easier, less time consuming, and less expensive to sell an existing customer than it is to dredge up a new one.
Article tags: writer, writing, editor, freelance, client, business, marketing, customer
12). In Financial Services, You Can Smile Harder and Give Away Gifts, but Loyalty is Heartfelt
In banking and investing and insurance, many thousands of service-minded people enjoy client loyalty. Yet, most labour under a false basic assumption about why clients are loyal to them or their institution, rather than competitors. What really generates loyalty is warmth.
The dominant view of loyalty in financial services equates loyalty with simple continuity of service.
Article tags: financial, investment advisor, loyalty, referrals, business, marketing, money, client, brand management, newsletter
13). Your Proposal Didn't Win? Make Sure You Get Something From Losing
No matter how successful you are, eventually you will lose potential contracts. This is not always a bad thing - losing contracts can present you with opportunities to get closer to the client and get valuable feedback. It allows you to analyze what you did wrong, what was done right, and how you can improve your products, services…and proposals.
If you do lose a contract you should always ask for feedback and find out why you lost.
Article tags: proposals, proposal writing, bids, sales, client
14). Website Marketing: Attract More Clients From A Wake-Em-Up Special Offer
You’re a service business, such as a coach, accountant, consultant, speech coach, office organizer or virtual assistant.
A prospective client lands on your website. “Nice site,” she says, nodding approvingly. “Great logo.”
So she looks for a Call to Action: "Click here and get a Free Report."
And you offer one. 101 things a coach [accountant, consultant, speech coach, office organizer or virtual assistant] can do for you.
Article tags: internet marketing solutions, business, client, attract clients, promotion
15). The secret to long-lasting client relationships
Copyright 2006 Kelly Robbins
Working in the healthcare industry is different than working in any other industry. In healthcare, you will usually work with people who are experiencing a pain - whether physical or mental. In addition to stopping that pain you know there are a lot of other ways you can help people.
You know that you can help people live a healthier and happier life.
Article tags: client, relationships, client relationships, relationships, keeping clients, kelly robbins, teach your clients