.: Commmunication Top Related Articles
1). Email Punctuation Matters
It’s important to convey a professional impression when you send email messages. This includes using proper punctuation. With email, there’s a temptation to just dash off a message without regard to any of the rules of proper language.
But, remember – you may have never met the person you’re emailing. In that case, the recipient of your message is forming judgments about you based solely on your email.
Article tags: email, commmunication, business, marketing, customer service
2). Email Grammar Guide
Just because email messages are sent quickly doesn’t mean they can be composed in a hurry. Sorry! You were hoping I’d say little pesky things like grammar aren’t important. But, they are.
Here are a few grammar pointers to get you started on the right track for sending proper email messages. This isn’t an exhaustive list. Entire text books are devoted to grammar.
Article tags: email, commmunication, business, marketing, customer service
3). Email Miscommunication is Too Easy!
We misinterpret, filter, or change 70% to 90% of what we hear. Communicating messages clearly, and in a format that the receiver will understand, is difficult. It’s easy to miscommunicate. By watching which words you choose, your message will be more clearly communicated.
Cause
Why does all this confusion occur? One of the many reasons is that people suffer from information overload.
Article tags: email, commmunication, business, marketing, customer service
4). Fun Email Quiz
Are you creating a positive, professional impression when you email your co-workers and customers? Or, is Miss Manners shrieking in horror every time you hit the send button? Are you being efficient and effective when you send messages, or are you wasting time? To find out, take this fun quiz.
1. The tone of a professional email message should be:
a.
Article tags: email, commmunication, business, marketing, customer service
5). Email Punctuation Pointers
When sending email messages, it’s easy to get in a hurry. But, remember there’s a huge difference between dashing off a note to a friend and sending a message to a customer or colleague.
When sending email in a professional environment, the message should be professional. And, that includes using proper punctuation. (Phooey! You were hoping I’d say you could break all the rules, weren’t you?)
There is one area of email that gets a little foggy.
Article tags: email, commmunication, business, marketing, customer service
6). The Cost of Miscommunication
Using jargon, technical terms, abbreviations, and specialized vocabulary in email messages is filled with peril. This language can lead to miscommunication. And, this misinterpretation of terminology can be expensive in many ways.
1. It can affect your professional relationships.
2. It can make you, or your company, liable.
Relationships
Miscommunication can jeopardize business relationships.
Article tags: email, commmunication, business, marketing, customer service
7). Remember to Sign Your Email
When you finish typing an email message, don’t forget to sign it. In email language, that doesn’t mean simply typing your name. The “signature block” contains a great deal more information.
An email is a blank screen. It contains none of the contact information found on traditional company letterhead or stationery. So, you need to provide this information in the form of a signature block.
Article tags: email, commmunication, business, marketing, customer service
8). Email Spelling Quiz
How good are your spelling skills? Please don’t say, “It doesn’t matter. I have spell checker!” Remember, the spell check function will only catch misspelled words. It won’t verify you’ve used the correct word. If you haven’t experienced an embarrassing situation where spell checker missed a mistake, I’m sure you have a friend who has.
Spell checker is a great tool.
Article tags: email, commmunication, business, marketing, customer service
9). Miscommunication & Trust
The customer’s first impression of your company may be determined by you – or your email message. The way you communicate will reflect how others perceive you. Keep and maintain a trusting relationship with your customers by being aware of the type of jargon and technical language you use when communicating.
Your may have internal customers, external customers, or both.
Article tags: email, commmunication, business, marketing, customer service
10). Email Spelling Tips & Proofreading
As a professional business person, how do you want to be perceived? Even something as seemingly insignificant as spelling can determine whether others believe you’re competent or sloppy. Take a moment, and think about that.
Ask yourself, “Are my customers likely to want my services if I can’t be bothered with the details of spelling a word correctly?” The answer is no.
Article tags: email, commmunication, business, marketing, customer service
11). Jargon Awareness in Email Messages
You may not realize it, but you use a specialized vocabulary every day. In the professional setting of the work place, this specialized vocabulary is referred to as “jargon.”
Jargon is the language you use to discuss issues within your corporation (e.g., XYZ Widget Company), within your industry (e.g., insurance), or within your type of position (e.
Article tags: email, commmunication, business, marketing, customer service
12). Did My Email Message Get There?
Email systems are notorious for sending messages to “la la land,” never to be heard from again. And, email viruses are continually running rampant and wreaking havoc. So, if you’re worried that your message didn’t arrive, you have a valid concern.
How can you verify that someone received your message without using the return receipt function and running.
Article tags: email, commmunication, business, marketing, customer service
13). Email Grammar Quiz
How good is your grammar? When writing email messages, proper grammar is important. By being aware of common mistakes, you can avoid them.
In other words, you don’t need to know all the rules. (What a relief!) But, . . . (You knew that was coming, didn’t you?) you need to know what you don’t know. If you are unsure if something is correct, look it up.
Article tags: email, commmunication, business, marketing, customer service
14). Don't Leave Your Email Naked
No matter how high tech the world becomes, there are still many old-fashioned problems regarding communication. With email, you face the same challenge as you do with regular mail -- convincing the recipient to open the message (or envelope).
Many email recipients delete messages without ever opening them. How do you avoid ending up in the electronic equivalent of “File Thirteen”? The answer is: by using a good subject line.
Article tags: email, commmunication, business, marketing, customer service
15). Email Grammar Tips
You may think there is no connection or relevance between constructing email messages with grammatically correct sentences and conducting the functions of a competent businessperson. However, your clients may disagree.
In order for customers to buy your products or use your services, they must have confidence in your abilities. Using proper grammar is important to make a positive impression.
Article tags: email, commmunication, business, marketing, customer service