.: Retention Top Related Articles
1). Delivering Great Customer Service - 10 Tips
It almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of attracting new customers, you won’t be profitable for long unless you have a solid customer retention strategy in place – and in action. It’s the actions that count – not what you say you’ll do, or what the policy says.
Article tags: customer, service, retention, sustain, business, loyalty, client, memorable, exceptional, mistake, employee, help, strategy, front-line, satisfaction, company representative, auto-attendant, listening, feedback, sustaining
2). The Psychometric Profile – a useful recruitment tool?
Personality profiling is increasing used by employers to assess potential employees. In an article that appeared in The Times the British Market Research Bureau stated that “Nearly three quarters of UK companies now rely on psychometric profiling when recruiting.” It is now commonplace for employers to use psychometrics to understand, enhance and improve personal and team performance.
Article tags: personality, profile, recruitment, hr, psychometrics, placement, retention, staff, disc, shl, 16pf
3). Things You Should Know About Owning A Galco Holster
How do I break in my new Galco holster?
Galco holsters are made of the finest quality leather and workmanship. Although these holsters are very durable they require great care and maintenance in order to keep it in new condition.
The Galco holster when new will have a very tight fit however with the regular use of the holster the leather will relax and “mold” to your weapon.
Article tags: galco, holster, leather, miami, classic, shoulder, retention
4). How Emotional Intelligence Impacts Sales Performance and Employee Retention in a Dealership
One of the mysteries of the auto dealership world is why general managers and general sales managers assume that low productivity and the resulting high turnover are inevitable with their sales teams. Research has shown it is appropriate to apply the Pareto principle to salespeople whereby 20 percent of all salespeople now make 80 percent of all sales.
Article tags: hiring, retention, turn over, autodealers, salespeople, employee managment
5). What’s changing in Customer Service? The top 5 new things that customers want.
We all know that good customer service is paramount to growing a business and increasing profitability. What many managers are failing to realize, however, is that rapid changes in technology have lead to equally rapid changes in the delivery of quality customer service.
In addition to the basics we all have heard time and again, there are five new areas of customer service that should be addressed to keep customers happy.
Article tags: change, customer, expectation, technology, service, retention, business, loyalty, mistake, employee, strategy, help, front-line, satisfaction, sustain, sustaining, client, company representative, auto
6). So If Retention Is So Harmful, What Should We Do? Teach!
Heading Toward a Long-term, Systemic Solution
A Boston Globe editorial stated that for "40 years, study after study on grade retention has reached the same conclusion: Failing a student, particularly in the critical ninth grade year, is the single largest predictor of whether he or she drops out" (Edley, 2002). The editorial goes on to state that "widespread.
Article tags: grade, retention, student, fail, failure, school
7). Beat Your Competition with These New Year’s Hiring Resolutions
Another year has passed and it’s time to make your New Year’s resolutions. While others will be hitting the gym and chomping on nicotine gum, you can get a leg up on your competition with these hiring techniques to build your workforce in 2006.
Hire Slow, Fire Fast
The first and most important resolution you can make in the New Year is to stop waiting until the last minute to hire a new employee and stop letting the dead weight in your department drag the rest of the group down.
Article tags: hiring, retention, new year’s resolutions
8). 3 Special Tips To Retain Your Loyal Clients
Learn how paying more attention to your repeat clients, will likely increase your profitability.
Article tags: retention, loyalty programs, fitness professionals
9). People - Life and Death Matters
It is no use having all the correct strategies and resources when you do not have the right people to do the job. To compete successfully externally, you need to have people perform successfully internally
Article tags: human resource management, turnaround management, change management, retention, shareholders