.: Telephone Tips Top Related Articles
1). Top 7 Ways to Build Rapport with a Caller
1. Use the caller’s name.
Using the caller’s name shows you are genuinely interested in your customers and makes future dialogue or problem solving much easier because using names helps you create rapport.
2. Give the caller your name.
Giving the caller your name demonstrates accountability and communicates a sincere desire to help. It also gives customers a reference should they need to call your company back.
Article tags: customer service, telephone tips